Terms & Conditions

General Terms and Conditions (GTC), Version: February 5, 2026

I. Scope and Preliminary Remarks:


  1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation purposes, as well as all other services and deliveries provided by the hotel to the customer (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract.
  2. Subletting or re-letting the rooms provided, as well as their use for purposes other than accommodation, is prohibited. Any commercial use, in particular the operation of a business or the provision of services (e.g., undeclared work), is prohibited. Use for other purposes requires the express written consent of the hotel operator. In the event of a violation of this provision, the hotel reserves the right to terminate the accommodation contract without notice and to claim damages.
  3. The customer's terms and conditions only apply if this has been expressly agreed to in writing beforehand.
  4. For the sake of readability, the masculine form is used here when referring to people. However, these terms apply to all genders.


II. Contract Formation, Contracting Parties, Statute of Limitations:


  1. The contracting parties are the hotel and the customer. The contract is formed upon the hotel's acceptance of the customer's booking request. In the case of bookings made via the hotel's website, the contract is formed upon clicking the "Book Now" button.
  2. If a third party has made the booking on behalf of the customer, that third party is jointly and severally liable to the hotel with the customer for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party.
  3. All claims against the hotel are subject to a statute of limitations one year from the commencement of the statutory limitation period. This applies to claims for damages and to other claims, provided the latter are based on an intentional or grossly negligent breach of duty by the hotel.


III. Room Availability and Check-Out; Prepayment of Accommodation Price:


  1. If prepayment for accommodation has already been made, the guest may use the room from the time specified in the booking confirmation on the day of arrival. The customer is not entitled to earlier access.
  2. Unless expressly agreed upon in writing in advance, the customer is not entitled to the provision of specific rooms.
  3. On the agreed departure date, the rooms must be vacated and made available to the hotel by the time specified in the booking confirmation. After this time, the hotel may charge 50% of the full room rate (price according to the official daily rate) for use of the room beyond the agreed time until 2:00 p.m., and 100% thereafter. This does not establish any contractual claims for the customer. The customer is free to prove that the hotel incurred no loss or a significantly lower loss of revenue.
  4. The price of the accommodation must always be paid in advance by the customer, and for bookings not guaranteed in advance, no later than upon the guest's arrival. For stays of more than one night, the guest must always pay for at least the following night in advance; otherwise, the reservation will be cancelled. This payment must be made no later than 10:00 a.m.
  5. A non-refundable reservation cannot be canceled or changed once payment has been made. Refunds are not possible at any time.
  6. For a refundable reservation, the customer may cancel free of charge at any time up to 11:59 p.m. on the day before arrival. Reservations for rooms that have not yet been paid for and/or are not guaranteed (without a cost assumption approved by the hotel, a credit card on file, or other guarantees confirmed by the hotel in advance) will be held by the hotel until 11:59 p.m. on the day before arrival. After this time, the hotel may re-let the reserved rooms. However, there is no longer any entitlement to the booked services if the room has been sold to another party. In the event of a no-show without prior cancellation within the cancellation period, 100% of the booked services will be charged.
  7. Reservations for rooms that have been prepaid or otherwise confirmed (corporate clients with cost coverage (after written confirmation from the hotel), credit cards on file in the form of tokenization, advance payment, etc.) are valid until and including the day of arrival. If the booking is refundable, the client may cancel the reservation in advance at any time up to 11:59 p.m. on the day before arrival. In the event of a no-show without prior cancellation within the cancellation period, 100% of the booked services will be charged.
  8. Valid payment methods are: debit card, Mastercard, Visa, American Express, Apple Pay, Google Pay, and PayPal.
  9. The payment of commissions or similar fees and/or the granting of discounts and/or complimentary rooms are excluded. Regular hotel rates cannot be altered by agency/processing or booking fees.
  10. The hotel is a non-smoking hotel. This includes the smoking of tobacco and e-cigarettes (vaping), hookahs, cannabis, and other drugs. A cleaning fee of €150.00 will be charged to guests who violate the smoking ban. Drug use is also prohibited directly in front of the hotel entrance and on the hotel terrace, if available.
  11. The maximum occupancy of the booked room category must not be exceeded.
  12. To ensure a smooth stay and to uphold our house rules, every guest is required to complete and sign a check-in form upon check-in. This form replaces the previous registration form and serves for the unambiguous identification of the guest. This requirement applies regardless of the guest's nationality or origin. The hotel reserves the right to refuse check-in if the form is missing or refused.


IV. Cancellation/Termination (“Cancellation”) by the Customer and Failure to Use the Hotel’s Services (“No Show”)


  1. A unilateral cancellation of the contract concluded with the hotel by the customer is only possible if a right of cancellation has been expressly agreed upon in the contract or if a statutory right of cancellation exists.
  2. If a deadline for cancellation of the contract has been agreed upon between the hotel and the customer, the customer may cancel the contract up to that deadline without incurring any payment or damage claims from the hotel. The customer's right of cancellation expires if they do not exercise it in writing to the hotel by the agreed deadline.
  3. If no right of withdrawal has been agreed upon or has already expired, and no statutory right of withdrawal or termination exists, the hotel retains its claim to the agreed-upon compensation despite the hotel's failure to utilize the services. The hotel will credit any expenses saved and any income from alternative rentals. The customer reserves the right to prove that the hotel has incurred no claim or a significantly lower claim.


V. Hotel's Right of Withdrawal


  1. If it has been agreed that the customer may withdraw from the contract free of charge within a specific period, the hotel is also entitled to withdraw from the contract within this period if inquiries from other customers for the contractually booked rooms are received and the customer, upon inquiry from the hotel with a reasonable deadline, does not waive their right of withdrawal. This applies accordingly if an option has been granted, other inquiries are received, and the customer, upon inquiry from the hotel with a reasonable deadline, is not prepared to make a firm booking.
  2. 2. If an advance payment or security deposit agreed upon in accordance with Section III.5 and/or Section III.6, or requested by the hotel upon conclusion of the contract, is not made, the hotel is also entitled to withdraw from the contract.
  3. Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if: a) force majeure or other circumstances beyond the hotel's control make performance of the contract impossible; b) rooms or spaces are booked under misleading or false pretenses or by withholding material facts; material facts may include the customer's identity, solvency, or purpose of stay; c) the hotel has reasonable grounds to believe that the use of the hotel services may jeopardize the smooth operation of the business, the safety, or the public image of the hotel, without this being attributable to the hotel's sphere of control or organization; d) there is a breach of Section I, Paragraph 2 above.
  4. In the event of justified withdrawal by the hotel, the customer is not entitled to compensation.


VI. Services, Prices, Payment, Offsetting:


  1.  The hotel is obligated to provide the rooms booked and paid for by the customer and to render the agreed-upon services.
  2. The customer is obligated to pay the hotel's applicable or agreed-upon prices for the room rental and any additional services used. This also applies to services and expenses incurred by the hotel on behalf of the customer and paid to third parties.
  3. The agreed-upon prices include taxes and local charges applicable at the time of contract conclusion. Local charges that are payable by the guest according to applicable municipal law, such as cultural promotion taxes, are not included. If the statutory value-added tax changes or if new local charges are introduced, existing local charges are changed, or local charges on the subject matter of the services are abolished after the contract is concluded, the prices will be adjusted accordingly. If the period between the conclusion of the contract and its fulfillment exceeds three months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed-upon price appropriately, but by no more than 10%.
  4.  If payment by invoice has been agreed upon, payment is due within 7 days of receipt of the invoice without deduction.
  5. The hotel may also change the prices if the customer subsequently requests changes to the number of rooms booked, the hotel's services, or the length of stay, and the hotel agrees to these changes.
  6. The hotel is entitled to request a reasonable advance payment or security deposit from the customer upon conclusion of the contract or thereafter, e.g., in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract. In the event of late payment by the customer, the statutory regulations apply. The statutory provisions remain unaffected with regard to advance payments or security deposits for package tours.
  7. The customer may only offset or reduce a claim by the hotel with an undisputed or legally established claim.
  8. The customer agrees that the invoice may be sent electronically.


VII. Hotel Liability:

  1. The hotel is liable for its contractual obligations with the due diligence of a prudent businessperson. Claims for damages by the customer are excluded. This exclusion does not apply to damages resulting from injury to life, body, or health if the hotel is responsible for the breach of duty, nor to other damages based on an intentional or grossly negligent breach of duty by the hotel. A breach of duty by the hotel is equivalent to a breach of duty by its legal representatives or agents. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation upon becoming aware of it or upon receiving immediate notification from the customer. The customer is obligated to contribute what is reasonable to remedy the disruption and minimize any potential damage. In the event of theft or damage to the customer's belongings, as well as in the event of fire, water damage, or other damage in the hotel room, the guest must inform the hotel staff immediately.
  2.  The hotel is liable to the customer for items brought onto the premises in accordance with statutory provisions. The hotel recommends using the hotel safe. If the customer wishes to bring in cash, securities, and valuables up to €800, or other items with a value exceeding €3,500, a separate safekeeping agreement with the hotel is required.
  3.  If the customer is provided with a parking space in the hotel garage or on a hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to motor vehicles, bicycles, e-scooters, or other such means of transport and their contents parked or moved on the hotel premises (including the parking garage and parking lot), except in cases of intent or gross negligence. This also applies to the hotel's agents. Section VII.1, sentences 1 to 4, apply accordingly.
  4.  The hotel may provide electric vehicle charging stations on the premises. Use is at the guest's own risk. The hotel accepts no liability for damages resulting from improper use, technical defects, or power outages, unless caused by the hotel's intentional or grossly negligent conduct. The charging stations may only be used for charging electric vehicles. Commercial use or transfer to third parties is prohibited. Users are obligated to observe the applicable safety regulations and the operating instructions for the respective charging station. The hotel reserves the right to limit the use of the charging stations or prohibit their use in cases of misuse.
  5.  Charging batteries (e-bikes, pedelecs, etc.) is prohibited throughout the entire hotel building in accordance with VdS ​​guidelines. The hotel accepts no liability for any resulting damage.
  6.  Wake-up calls are provided by the hotel only in exceptional circumstances and with the utmost care. Messages for guests are handled with care. The hotel can, upon prior arrangement with the customer, accept, store, and – upon request and for a fee – forward mail and packages. The hotel's liability in this regard is limited to the provisions of section VII.1, sentences 1 to 4 above.
  7. As part of our hygiene concept, preventative measures for the detection and control of bed bugs are also in place. Staff are instructed to check for typical signs of bed bugs during every room cleaning and are trained accordingly. Since bed bugs can also be brought in by guests, we can only accept liability for any inconvenience in cases of gross negligence or intent on the part of the hotel.





VIII. Food and Beverages Brought From Outside, Breakfast, Pets:

  1. Consuming food and beverages brought from outside in public areas, as well as preparing food in the rooms, is prohibited unless the rented room is equipped with a designated cooking facility.
  2.  Breakfast must be eaten only in the designated breakfast area and is intended for immediate consumption. Taking breakfast items away is not permitted.
  3.  Dogs and cats are permitted for a fee, provided this has been agreed upon with the hotel in writing beforehand. For other animals, please inquire with the hotel, specifying the type of animal. The hotel reserves the right to refuse permission at any time and without giving reasons. A maximum of two pets are permitted per booked room. Pets must be supervised at all times and may not be left unattended in the hotel or in the hotel rooms. Guide dogs, hearing dogs, and similar service dogs that the guest can prove are dependent on are exempt from the fee. Proof of dependence must be provided.


IX. General Provisions:

  1.  Amendments or additions to the contract, the acceptance of the application, or these terms and conditions for hotel accommodation must be made in writing. Unilateral amendments or additions by the customer are invalid.
  2.  The place of performance and payment is the hotel's registered office.
  3. The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – is Darmstadt for commercial transactions. If a contracting party meets the requirements of Section 38 Paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the hotel's registered office shall be deemed the place of jurisdiction.
  4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws rules is excluded.
  5.  In accordance with legal requirements, the hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes ("ODR platform"). http://ec.europa.eu/consumers/odr. However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards. The online dispute resolution platform is therefore currently unavailable for hotel guests.
  6. The entity responsible for processing personal data (“data processing”) is the legal entity named during the reservation process. Guests can find further information on the hotel's website and in the data protection notices accessible during the booking process. Minors may not transmit personal data to the hotel without the consent of their legal guardian. The hotel does not knowingly process personal data of minors in connection with the conclusion and execution of accommodation contracts. The hotel operating company is supported by other companies in processing reservations and hotel accommodation contracts. As part of this cooperation, personal reservation data is also transmitted. Data protection regulations in accordance with the GDPR are ensured.
  7. Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The same applies in the event of an unintended gap in the regulations. Otherwise, the statutory provisions apply.